We’ve been seeing a massive shift in what it means to be effective on social media over the last few years. One challenge that marketers are facing in this new era of social media marketing is connecting with audiences on an individual and personal level.
Connecting with your audience helps to humanize your brand and build real, authentic relationships.
Solving this challenge:
Connect with your audience by utilizing free or low-cost brand monitoring tools such as Buffer Reply, Mention, or TweetDeck and respond to every single comment on Twitter.
Monitor all additional social media channels and respond to each comment in an authentic way. You can do this by asking questions, linking to other blog posts, providing insights, or offering help with a problem.
You may also consider creating and growing a niche forum or group on Facebook or LinkedIn, or even creating your own dedicated community site similar to inbound.org or GrowthHackers – this gives you the opportunity to engage with users as well as let them indulge their passions and connect with like-minded people.
2. Creating a social media marketing strategy
You may know what you want to accomplish and why, but without a social media marketing strategy, you won’t have a specific plan on how to get there.
Think of your social media plan as a roadmap to your goals – Sure, you can stop off and check out landmarks along the way (experimentation), but you’ll want to return to the road that gets you to your destination in the shortest time and distance (goals).
Solving this challenge:
Creating a solid social media marketing strategy doesn’t have to take weeks to put together. For me, it helps to have 3 key things written down on paper:
- Why we’re on social: Simply being active of social media channels for the sake of being there is one of the quickest ways to burn valuable time and resources. First, answer the question of ‘why’ your business is on social and what you would like to accomplish.
- How we’re going to succeed: Next is to ask the question of how. This can be specific social channels, paid advertising budget, video or image creation, partnering with influencers.
- How we’ll measure success: Key Metrics, Goals or OKRs that you would like to accomplish broken down into days, weeks, months, and the year. Breaking it down like this will allow you to focus on day-to-day activities while also keeping the big picture in mind.
3. A dramatic drop in organic reach
What worked in 2012 when organic reach on social was booming vs. what’s working now with the decline of organic reach has many social media managers scrambling to find tactics that work, including myself.